Cancellation policy

Purchase Options Cancellation Policy

At Etrege, we strive to provide a smooth shopping experience for our customers. We understand that sometimes you may need to cancel an order or make changes to your purchase. Below is our cancellation policy to ensure clarity when it comes to purchase cancellations.

Cancellation Policy

  1. Order Cancellation Before Shipment:

    • If you wish to cancel your order, please contact us as soon as possible.
    • Orders can be cancelled within 24 hours of purchase, before they are shipped.
    • Once the order has been processed or shipped, we are unable to cancel or modify the order.
    • To request a cancellation, please email us at support@etrege.com with your order number, and we will confirm if cancellation is possible.

  2. Order Cancellation After Shipment:

    • If your order has already been shipped, you cannot cancel the purchase. However, you may be able to return the items once received according to our Return Policy.
    • Please refer to our Return & Exchange Policy for instructions on how to return an item.

  3. Subscription or Membership Cancellation:

    • If you are subscribed to any membership or subscription service (such as exclusive offers, product subscriptions, etc.), you may cancel your subscription at any time before the next billing cycle begins.
    • To cancel a subscription, please email support@etrege.com or log in to your account and follow the cancellation instructions. Ensure to cancel before your next payment to avoid any charges.

  4. Digital Products or Services:

    • For digital downloads or services that are immediately accessible after purchase (e.g., eBooks, online courses, etc.), cancellations are only possible if the product hasn’t been downloaded or accessed.
    • Once the product has been downloaded or used, the purchase is final, and no cancellations will be accepted.

Refund Policy

  • If your order is cancelled before shipment, you will receive a full refund to the original payment method.
  • If the order is cancelled after shipment, the refund will be processed once the item has been returned in accordance with our Return Policy.

How to Cancel Your Order

To cancel your order, please follow these steps:

  1. Contact our customer support team at support@etrege.com as soon as possible.
  2. Provide your order number and details of the purchase you wish to cancel.
  3. Our team will confirm if the cancellation is possible based on the current order status.

Questions or Concerns?

If you have any questions or need assistance with cancellations, please don't hesitate to reach out to us at support@etrege.com.